The COVID-19 crisis has led health care organisations to look for online communication solutions.
This has created a boom for Finnish health tech startup Ninchat, who has cultivated a secure cloud-based communication service. The company also serves the insurance sector.
”Due to corona crisis we are really busy delivering Ninchat on a daily basis to health care organisations. Thousands of new doctors and nurses have started to do online consultations with their patients just in a month in Finland. The growth comes from our current and new health care providers,” says Ville Mujunen, CEO of Ninchat.
If negotiations with potential health sector organisations previously took a year, the time is just some days now.
Thousands of doctors and nurses have started to do online consultations within in a month in Finland.
More service at once
The health care organisations use Ninchat mainly in chat and video patient consultations, but also in team communication and live group discussions. The clients include HUS Helsinki University Hospital and big private health care chains such as Terveystalo and Lääkärikeskus Aava.
”During the COVID-19 pandemic, doctors and nurses consult patients online more than ever. Some health care organisations have also started to use our simple chatbot feature, for example, cities have chatbots giving guidance on patients’ corona virus questions,” says Mujunen.
He highlights that at its best the Ninchat communication service is integrated to the health care provider’s care processes making them more efficient and giving patients better care. This is the competitive advantage of the startup.
Let’s take an example. A nurse and a patient meet in chat and write to each other. The nurse learns about the patient’s need, and this time only a neurologist can help she ponders.
”Then the nurse sends a service request to a neurologist, whose mobile phone equipped with Ninchat alarms. The doctor is ready to serve and goes to a PC with Ninchat to do an online video consultation and also share screen if needed,” says Mujunen about the cross device use.
The doctor can even work in another hospital if the caretakers have agreed so. This efficiency means cost savings.
”To add up, the health care provider gets the data to make informed decisions,” adds Mujunen.